RPM is a national leader in accounts receivable management. From Credit Card,
Retail Card, Auto Finance, large Utilities to National Telecommunications Companies,
to Healthcare. RPM is forging lasting partnerships as a result of our unique
core business value:
WE KEEP OUR PROMISE. That is part of what we call the RPM Advantage.
RPM opened for business with the ideal of being different than most of the large
receivables management companies that have been taken over by corporate venture capital
profit needs. Rather than establishing a hollow "Mission Statement", we believe the
"RPM Advantage" is applicable to three key aspects of our business…
• A sincere dedication to the principle of "Keeping Our Promises"
• A companywide focus that "The Customer Is Always First"
• A commitment to utilizing the best "Technology and Human Resources" available
to best serve our clients
In addition to this, every single employee that works for RPM, is educated regarding,
and agrees to our "Core Values". These core values are as follows…
• Respect & Compliance: RPM's primary objective is to act in accordance with all federal, state and local
collection laws while treating every consumer with dignity and respect. All RPM employees
act to the best of their abilities to do what is asked by our clients and our client's
customers while serving RPM's commitment to be the most compliant and observant
receivables management organization in the industry. RPM operates in a highly regulated,
consumer oriented environment. RPM's commitment to a 'compliance first' philosophy
provides a long term competitive advantage and ensures future success by maximizing
a consumer's experience and setting a benchmark of quality with clients and regulatory
• Student Mentality: We believe we should always be open minded to new ideas,
new processes and new understandings. Although our executive team has close to a
century of Account Receivable Management (ARM) experience, we believe the only constant
is change and that best practices are continuously evolving.
• Character: We recognize that our industry is highly competitive and that there will
be occasions when times are difficult. Rather than fearing this scenario, we look forward
to being able to embrace these challenges as opportunities to demonstrate our character
under adverse conditions.
• Integrity: We emphasize that in our industry, while assisting our customers and consumers
with monetary issues, the highest degree of honesty and integrity must be demonstrated
in all situations.
Finally, these core values all have one thing in common that lies at the foundation of our
principles at RPM, they are all "Things we choose", and everything else falls under the
category of "Things that can be learned". Maintaining a constant eye toward the RPM Advantage,
as well as our core values is what separates us from our competitors, thus contributing to our success.
In an industry wrought with broken promises and broken relationships, RPM provides a
refreshing and intelligent alternative to our clients. We start by applying our intellectual
capital and analytical insight to your entire receivables process. We then develop educated
proposals and recommendations that have real value. By avoiding "sales hype and empty promises,"
RPM has earned the fierce loyalty of Credit and Collection managers, A/R managers and Finance
managers across the country. Our clients trust us because we keep our promises.
Our clients rely on us for the strategic management information they need. We are building
a business based on lasting partnerships rather than short term benefit.